PRIVACY POLICY

Brandy’s Cleaning Service, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit forms, communicate with us, or use our services.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Phone number
Email address
Home or business address
Access instructions (including alarm or entry codes)
Payment information
Service preferences
Information submitted through employment applications

Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Date and time of visit

2. How We Use Your Information

We use your information to:

Schedule and perform cleaning services
Process payments
Send appointment confirmations and reminders
Respond to inquiries
Provide customer support
Evaluate job applicants
Improve our website and services
Maintain internal business records
Comply with legal obligations

We do not sell, rent, or trade your personal information.

3. SMS and Text Messaging Communications

By providing your phone number to Brandy’s Cleaning Service, LLC, you consent to receive text messages related to:

Appointment reminders
Scheduling updates
Service confirmations
Payment notifications
Customer support
Employment or hiring communication (if applicable)

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any text message. After opting out, you will no longer receive SMS communications unless you provide renewed consent.

We do not share or sell phone numbers for marketing purposes.

4. Email Communications

By providing your email address, you consent to receive service-related emails, including invoices, scheduling updates, and important notices.

If you subscribe to marketing or promotional emails, you may unsubscribe at any time using the unsubscribe link provided in the email.

We do not sell or share email addresses for third-party marketing.

5. Payment Information

We accept payments via cash, check, Venmo, or other approved methods. We do not store full financial account numbers unless necessary for invoicing or processing payments through secure third-party platforms.

Payment processors may collect and process your information in accordance with their own privacy policies.

6. Confidentiality of Access Information

Any access codes, alarm codes, keys, or property details provided to us are treated as strictly confidential.

Access to this information is limited to authorized personnel only and used solely for the purpose of providing services.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality.

Cookies may collect non-personal data such as browser type, device information, and website usage patterns.

You may adjust your browser settings to refuse cookies, though some features of the website may not function properly.

We may use third-party services such as Wix analytics or similar tools to monitor website performance.

8. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure. By using our website or services, you acknowledge this risk.

9. Job Applicants

Information submitted for employment purposes will be used solely for hiring evaluation and employment consideration.

We may retain applicant information for future opportunities unless otherwise requested.

10. Information Sharing

We may share information only when:

Required by law
Necessary to protect our legal rights
Required to complete payment processing
Required to provide contracted services

We do not sell or distribute personal information for advertising purposes.

11. Children’s Privacy

Our services and website are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Your Rights

You may request to:

Access personal information we have about you
Correct inaccurate information
Request deletion of information (subject to record retention requirements)

Requests may be submitted using the contact information below.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Kansas.

14. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.